The assessment covers Environment, Labor & Human Rights, Ethics and Sustainable Procurement dimensions. committed to managing diversity. EMBA PRO immersive learning methodology from case study discussions to simulations tools help MBA and EMBA professionals to - gain new insight, deepen their knowledge of the Organizational Development field. Make sure that the idea of scorecards and accountability is aligned with the culture of your organization, Sodexos Anand said. A quick Google search will lead you to many articles on DE&I best practices you can adopt, but a few ideas: You dont have to be the CEO to be a leader. Break-even time realized. At Sodexo, our bonus-eligible employees have part of their bonus tied specifically to completing diversity, equity and inclusion training and activities. Ultimate success will be determined by that one-on-one relationship between an employee and their manager., Growing Accountability at Major Health System. When it comes to creating accountability for diversity and inclusion, experts suggest that organizations: Keep the process clear, simple and understandable. The strategic nature of this initiative has led to strong results. Can more women in energy be the answer to these problems? In addition, in 2010, engagement scores for women were at 71 percent, up 10 percent from 2006 and considered above the Aon Hewitt threshold for best in class.. M. E. Porter, Competitive Strategy(New York: Free Press, 1980) Thats a very aggressive goal, particularly when you are looking at senior-level positions that dont have that high of an attrition rate, Fuller added. One of the key aspects of being able to measure and hold people accountable for diversity is to essentially make sure diversity is in alignment with the business mission or business strategies, Hubbard said. scorecard includes both quantitative goals as well as. Read about how to make your company more diverse. Before we share their best practices, lets clear up terminology confusion at many companieswhats a diversity scorecard and whats a diversity dashboard? I am now rarely the only woman in the room. What can I do? Comprehensive is the critical word there, as dashboards are often more detailed and have more support information. Search and download FREE white papers from industry experts. By the time we report everything out, its all history. Handling service calls. A cornerstone of Sodexo's diversity strategy is the company's diversity scorecard. Smucker Company promoted Claudia Diaz Singer to lead workplace inclusion, Mia Mends, Global Chief DEI Officer at Sodexo, talked about the importance of diversity scorecards to turn plans into action, DEI Board Members named on Forbes 2021 Best Employers For Women List, Mr. Cooper hired Leonard McLaughlin as Chief Diversity Officer, Philomena Morrissey Satre at Land O'Lakes and Tracey Gibson at Andersen Corporation talked about building ties with minority-owned businesses, Fidelity Investments appointed Rajinder Narang to lead D&I and talent strategy, AmerisourceBergen SVP and Global Chief D&I Officer and DEI Board Chair Lonie Haynes talked about creating inclusive environments for healthcare workers, State Farm Chief Diversity Officer Victor Terry talked about the importance of allowing employees to be their authentic selves, Bryan Gingrich brought on as VP of DEI at USAA, Vern Myers, VP of Inclusion Strategy at Netflix, talked on their first inclusion report and plans to recruit underrepresented groups, Alecia Bailey was appointed to lead Assurant in diversity, equity, and inclusion, Aline Santos Farhat at Unilever featured for their call to action for companies to improve representation within advertising, Melonie Parker, Chief Diversity Officer at Google, talked about their initiatives to support tech workers in the Black and Brown communities, Hilton Grand Vacations hired Andrea Agnew to lead diversity, equity, and inclusion, Moody's Chief Diversity Officer and DEI Board Chair DK Bartley spoke about how companies with more diversity and inclusiveness perform better, Southern California Edison appointed Eric Watson to lead diversity and inclusion, McDonald's Chief Diversity Officer Reginald Miller featured for DEI initiatives on accelerating leadership, MyMy Lu was selected to lead diversity and inclusion at Thermo Fisher Scientific, Brent Miller at Procter & Gamble talked about promoting LGBTQ+ visibility beyond Pride Month, Neha Gupta at Rogers Communications was promoted to lead Diversity and Inclusion, Travis Robinson at Spotify was featured about the future of hybrid and remote work options, Allstate elected Eloiza Domingo to lead their DEI strategies, DEI Board Chair Alicia Scott at ON Semiconductor talked on a podcast about how math and science helped her career, Credit Suisse promoted Jennifer Andrews to lead diversity and inclusion, Jonathan Mayes at Albertsons talked about their vendor partnerships with diverse-owned suppliers, Target promoted Becca Hagen to lead DEI strategies, Teedra Bernard, DEI Board Chair at TransUnion, met with Congressman to talk about supporting underrepresented communities, Navistar's Nicole Wiggins and Daimler Trucks' David Carson talked about DEI importance in the trucking industry, Jackie Parker brought on at Global Payments to lead diversity and talent management, DK Bartley at Moody's spoke at the Social Innovation Summit 2021 about diverse workforces, Mark Irvin, Chief Inclusion, Diversity, and Talent Officer at Best Buy, featured on a podcast about diverse talent pools, Diontrey Thompson moved up at Genentech to lead strategy, culture, and belonging, Chipotle's Marissa Andrada explained their new mental health resources for employees, Crysta Dungee was promoted at Amazon to lead DEI globally, DEI Board Chair LaQuenta Jacobs, XPO Logistics Chief Diversity Officer, featured for her DEI journey, DiversityGlobal Magazine released their 2021 Top-15 Champions of Diversity, highlighting DEI leaders' amazing work, Voya's Angela Harrell spoke on podcast about addressing race in the workplace, Assurant promoted Emily Liu to lead global DEI, DEI Board Chair Susan Stith at Cigna talked about grant initiatives to support healthcare projects, Finning's Erin Leonty talked about creating belonging in the workforce for LGBTQ+, Comerica Bank promoted Tiffanie Rice to lead DEI, Megan Hogan at Goldman Sach's talked about their returnship program to help women back to work, UnitedHealth Group appointed Joy Fitzgerald as new DEI leader, Dawn Jones, Chief D&I Officer at Intel, talked about inclusivity advancement in the tech industry, Tamara Fletcher moved up at CDW to lead diversity, equity, and inclusion, Consumers Energy's Trevor Thomas talked about the initiative for lawmakers to provide more protection to support LGBTQ+ individuals, Lindsay-Rae McIntyre at Microsoft talked about how the company created understanding to racial injustice on Juneteenth, Eric Fulbright promoted at Best Buy to lead D&I, Corie Pauling at TIAA and Anna Penn-Lockwood talked about pay equity analytics, Cindy Lone moves up to lead diversity and inclusion at Goldman Sachs, DEI leaders gathered about Black representation in corporate actions following COVID-19, Nutrien's Leslie Coleman, Head of DEI and DEI Board Chair, talked about making the business case for diversity, Lance LaVergne, Chief Diversity Officer at PVH, talked about the expansion of their Pride partnership, Blue Cross Blue Shield of Massachusetts's Stephanie Browne talked about their bike initiative to support LGBTQ pride, Kohl's promoted Michelle Banks to lead Diversity and Inclusion, Micron Technology's Chief Diversity and Inclusion Officer Sharawn Connors Tipton is speaking at Syndio's Fairness at Work webinar, Melissa Morris joined Anthem to lead Diversity and Inclusion, Lonie Haynes at AmerisourceBergen spoke about healthcare equity at the World Health Care Congress Virtual event, Carla Grant Pickens at IBM talked about extending civil rights protections for LGBTQ individuals, Toyia Rudd joins Lamb Weston to lead Talent Development, Culture, and Engagement, Will Murphy moved up at Amgen to lead Diversity, Inclusion, and Belonging, Natalie Edwards, Chief Diversity Officer at National Grid, explained the company's decision to recognize Juneteenth as a company holiday, Jamal Stockton, Fidelity Investments' SVP of Customer Inclusion and DEI Board Chair, talked about sponsorship to help close racial wealth gap, Quicken Loans' Trina Scott talked about holding leaders accountable to create inclusive work environments, Charlene Jackson hired as Iron Mountain's new global DEI officer, Shawn Outler, Macy's Chief Diversity Officer, talked about their campaign to celebrate LGBTQ community, LPL Financial promoted Risa Fitzgerald-Fields to lead DEI, Nielsen's Sandra Sims-Williams talked about their strategies to develop more diverse engagement media audiences, Ben-Saba Hasan featured for Walmart's rising numbers of women and people of color in officer roles, Lockheed Martin promoted Fran Dillard to lead global D&I, Brianna Pina hired as the new Director of DEI at Mattress Firm, Unilever's Aline Santos Farhat talked about Degree's first deodorant for people with disabilities, Franklin Reed at TEKsystems talked about his experiences as a DEI leader, XPO Logistics Marianne Malizia talked about starting a civilian job as a veteran, DEI Board Chair DK Bartley at Moody's talked about their new study focused on improving workplace culture, U.S. Bank Greg's Cunningham said companies need more equity to grow, Ashley Brown promoted at Under Armour to lead DEI efforts, Claudia Mills brought on at Performance Food Group to lead Diversity and Inclusion, Wells Fargo promoted Peter Kouzmov to lead global DEI efforts, Kiera Fernandez, Chief D&I Officer at Target, talked about their efforts taken since the death of George Floyd, Susi Collins, Head of DEI at Amazon, spoke at the ADP Women at Work Virtual Summit, Amgen promoted Will Murphy to Director of DEI, Siobhan Calderbank talked about designing HR programs to be more inclusive in the future, Reginald Miller went on a podcast about authenticity as McDonald's Global Chief DEI Officer, Cynthia Bowman talked about Bank of America's partnership to create the Center of Black Entrepreneurship, Avantor promoted Nol France to lead Global DEI strategy, Brent Miller talked about Procter & Gamble's "The Visibility Project" for LGBTQ inclusion, Chief DEI Officer Malika Savell talked about Prada Groups investment to increase representation in their industry, Motorola Solutions' Tinisha Agramonte spoke at DIAL Global Virtual Summit, adidas brought on Benjamin Lee to lead D&I, Samantha Charleston was promoted at Newell Brands, Capital One hired Ron Edwards to lead DEI, Dawn Jones talked about Intel's launch of the Alliance for Global Inclusion, Randall Tucker and Corey Anthony explain importance of data for DEI initiatives, Amazon's Latasha Gillespie leading event for AAPI efforts, Melonie Parker explained Google's initiative for Black women to gain more digital skills, Moody's and Cigna made DiversityInc's 2021 Top 50 Companies for Diversity list, Subarna Malakar hired at Sanofi to lead D&I, Jenny Lay-Furrie talks about Microsoft's efforts to use technology for disability topics, Tiffany King talked about improving racial biases in the veterinary industry, Panera Bread Company donated $25,000 to St. Louis nonprofit, McDonald's is looking to uphold DEI initiatives after hiring Reggie Miller as Global Head of DEI, Target Chief Diversity Officer Kiera Fernandez talked about their $2 billion pledge to Black-owned businesses, PepsiCo, Shell, TUI, and Unilever aim to increase Black representation in marketing industry, Board Chair and Moody's CDO DK Bartley featured for DEI efforts, DEI leaders for fashion brands featured for their responsibilities, Intuit's La Toya Haynes featured for their DEI initiatives, Webster Bank's Teshia Levy-Grant wrote about recruiting and retaining diverse talent, DEI leaders explain how Derek Chauvin's verdict is progressing workplaces, Board Chair Teedra Bernard said vulnerability has helped her career, Silke Muenster, CDO of Philip Morris International, talked about advancing workplace inclusivity efforts, Hard Rock International's Stephanie Piimauna, Mastercard's Randall Tucker talked about employee diversity importance, Kim Barker Lee and Teedra Bernard named in Top 100 Diversity Officers in 2021, Beam Suntory's Proof Positive Campaign launched to increase DEI initiatives, DEI Board Chair LaQuenta Jacobs featured for her inclusivity efforts, Amazon's LaDavia Drane spoke about her insights as a DEI leader, Kayla Campbell announced Pernod Ricard's award for inclusive e-Learning course, Kim Barker Lee awarded as a top Diversity Officer, Welcome Lam Research and Board Chair Antoinette Hamilton to the DEI, DEI Board Member Tiffany King addresses inclusiveness in the veterinary industry, Board Chair Jamal Stockton address DEI complex issues, Edgewell Personal Care released letter to support AAPI community, The DEI Board expands with Board Chair Erick McReynolds leading for Chick-fil-A, Onsemi joins the DEI Board with their membership led by Board Chair Alicia Scott, IGT and Board Chair Kim Barker Lee join the DEI Board, Bank of the West and Board Chair Linda Christensen join the DEI Board, The DEI Board grows with Applied Materials and Board Chair Pam Sherman joining, Moody's joins the DEI Board led by Board Chair DK Bartley, Board Chair Roti Balogun leads General Electric as they join the DEI Board, The DEI Board grows with Motorola Solutions being led by Board Chair Tinisha Agramonte, The DEI Board grows with the addition of Edgewell and Board Chair Karen Andersen, LexisNexis joins the DEI Board with Board Chair Ronda Bazley Moore leading their membership, WESCO International joins the DEI Board led by Darryl Castellano, Board Chair Barb Keenan leads LCBO's membership in the DEI Board, Board Chair Darryl Farrow leads Mars as they join the DEI Board, Board Chair Olivia Shen Green leads VMware in the DEI Board, TransUnion joins the DEI Board with Teedra Bernard leading as Board Chair, Finning, led by Board Chair Erin Leonty, joins the DEI Board, Board Chair Gabrielle Ivey leads Cracker Barrel Old County Store's membership as they join the DEI Board, Leslie Coleman to lead Nutrien's DEI Board membership. Claims and complaints handling A number of times they often clash with the chain of command in the organization. Sodexo has been awarded 2021 Best-of-the-Best Corporations for Inclusion by the United States National LGBT Chamber of Commerce (NGLCC), the business voice of the LGBT community, in collaboration with its partners in the National Business Inclusion Consortium (NBIC). Additionally, CEO George Chavel chairs the Diversity Leadership Council and reports on diversity progress to an external diversity and inclusion Board of Advisors. Weve never been particularly successful attracting and retaining women in energy. All levels of managers are held accountable for diversity through the QLMS and organizational success factors, which is part of their annual performance review that determines pay decisions. When it comes to accountability, leaders are evaluated annually on results and behaviors, according to Anise Wiley-Little, the companys chief diversity officer. Customer profitability and customer life time value Diversity scorecards used to be all about representation. Weve found that good, robust metrics can help provide incentives for the right behavioral outcomes.. This content is available to employees of Catalyst Supporters only. But they need to in order to become the most effective.. I get asked to speak a lot on this topic. Please log in as a SHRM member before saving bookmarks. Any hiring manager can ask for a diverse slate. Kotler & Armstrong (2017) "Principles of Marketing Management Management", Published by Pearson Publications. Sodexos scorecard has a clear executive-summary page showing the bottom line on hiring, promotion and retention, with a heat map for each business unit showing progress or challenges. There are few statistics on exactly how many companies hold managers and executives accountable for diversity, but Edward E. Hubbard, a Petaluma, Calif.-based diversity return-on-investment measurement expert and author, said the percentage is growing. Keep It Simple: Especially when dealing with senior executives, complicated scorecards with mind-numbing details wont be effective, as these busy leaders dont have time to go through all the data. Diversity scorecards used to be all about representation. Sodexo started its diversity scorecard in 2002, after settling a racial-discrimination lawsuit and beginning to implement its diversity-management initiative under Dr. Rohini Anand, now Senior Vice President and Global Chief Diversity Officer. The initiative focuses on Sodexos more than 15,000 salaried employees working at 6,000 client sites and offices throughout the United States. If you exclude people who are retired or people who are not of, The DiversityInc Top 50 Companies for Diversity survey is the ultimate assessment of diversity in corporate America. The hospital measures demographics of new hires and attrition of existing employees and its goal is to use data from its diversity climate survey to help enhance diversity accountability. Neither members nor non-members may reproduce such samples in any other way (e.g., to republish in a book or use for a commercial purpose) without SHRMs permission. The scorecard also includes supplier-diversity results, which are reported on a quarterly basis to the Supplier Diversity Council and focus on minority-, women- and veteran-owned suppliers. After all, McCloskey said, it doesn't matter what best list your company is on. Sodexo is regularly awarded prizes and international recognition for its initiatives in a variety of areas ranging from services to human resources and environmental protection. Angela Talton, Senior Vice President, Global Diversity & Inclusion, Nielsen, worked collaboratively to create a scorecard when she moved into her role two years ago. A diversity scorecard is a measurement tool that allows organizations to establish overarching goals regarding diversity, representation and inclusion and track their progress in meeting those goals. Monsanto began its metrics about 10 years ago. Although many companies use the two terms interchangeably, there really is a difference. Accountability for internal programs consists of complementary qualitative and quantitative components that ensure the progress of culture change within the organization. It leverages a top-down, bottom-up, middle-out strategy to drive diversity and inclusion, inform diversity strategies, engage employees across levels and functions, and influence client employees. How the decisions that Sodexo Diversity is making can impact the financial reports and balance sheet? Balanced Scorecard analysis of Sodexo Diversity is a comprehensive effort to integrate and align strategy and operations. I first want to understand, from more of a strategic and business-oriented view, what are your key business objectives? Terms of use Privacy & cookies. Strategic redundancy in job skills (job-coverage ratio) This year, Sodexo received a B score. Balanced Scorecard also provides a base to build a metrics framework that is aligned and consistent. This evaluation shows how important diversity is to Sodexo and includes both qualitative and quantitative data. diversity; sodexo . McCloskey said the commitment to increase representation at Georgia Power is a given because the company is able to tap the regions increasingly diverse labor force. Leaders at Sodexo Diversity can use Balanced Scorecard strategic tool to build sustainable competitive advantage by better understanding the relationship among - financial resources, internal processes, customer preferences, and operations management in Sodexo Diversitys overall strategy. The balanced scorecard allows managers to look at the business from four different perspectives. Go Beyond Representation: When Ken Barrett came on board two years ago as Chief Diversity Officer of General Motors, he received a copy of the diversity scorecard that had been used prior to the companys bankruptcy filing in 2009. Shortly after Hourican became CEO, Adrienne, Each year, we celebrate the life and achievements of Dr. Martin Luther King Jr. on the third Monday of January, the Monday closest to Dr. Kings birthday on January 15. Ive been in energy services my entire career, and I had gotten used to being the only woman in the room. 9, Issue 4, pp. Some of the Internal Processes metrics that can be used in Balanced Scorecard approach are - Mia Mends, Global Chief Diversity, Equity, and Inclusion Officer and CEO of Impact Ventures at Sodexo, was featured in an article about turning diversity and inclusion plans into actions. Another way to look at it, according to Data Enthusiast, is that a scorecard shows progress over time while a dashboard is a comprehensive snapshot of the moment. Sodexo's focus on diversity and inclusion has earned recognition on Diversity Best Practice's inaugural Inclusion Index. And that was it. Over time, the metrics focused on hiring percentages, voluntary turnover rate and promotions into management. If so, you belong in this family. I have been recruiting for 25 years almost now and Ive never seen 24 months like we just went through, says Jason Delserro, Chief Talent Acquisition Officer, Moderator:Colton Palmer, Senior Partnership Manager at DiversityInc Panelists: Steven Wallish, Assistant Vice President of Business Intelligence Analytics at AT&T (Hall of Fame, Top 50 Companies for Diversity list) Tammy Adrian, Vice President of HR Strategy. Since 2009, Sodexo completed the CDP annual request for information. $("span.current-site").html("SHRM MENA "); DEI Board Chair Muriel Thompson explained how they are key to advancing D&I, Petco named Colleen Mitchell as Director of DEI, DEI leaders recognized on the DiversityPlus 2021 Top 25 Diversity Change Leaders list, Nordstrom Chief Human Resources Officer Farrell Redwine talked on their goals to have Black and Latinx people make up 50% of their people-manager roles by 2025, Danea Jones-Rouse was appointed to lead Employee Engagement and DEI at JPMorgan Chase, Gerri Hall, VP of Global Diversity, Inclusion, and Belonging at NetApp, talked on how Chief Diversity Officers can hold leaders accountable, LaDavia Drane, Global Head of DEI at Amazon Web Services, talked about their inclusion grant of $315,000 focused on increasing women's representation, Levi Stauss & Co. appointed Christina Glennon as their Head of DEI Programs and Operations, Adobe selected Brian Miller to lead Talent and D&I, DEI Board Chair LaQuenta Jacobs, CDO at XPO Logistics, discussed her experiences for what it takes to make major change as a DEI leader, Eli Lilly and Company promoted Kelly Copes-Anderson to Head of Global DEI, Linda Leonard at Bristol Myers Squibb talked on the importance of ERGs, Stef Maynard-Collier was named as Capital One's VP and Head of Diversity, Inclusion, and Belonging Consulting, Tiffany Davis was appointed to lead global DEI for AstraZeneca, Fossil Group VP of D&I Sheri Crosby Wheeler was featured about authentic ways organizations can support underrepresented communities, Yemi Akisanya, Groupon's Global Head of DEI, talked about some of the challenges still present in supporting Black-owned businesses, DEI Board Chair Kim Barker Lee, VP of Diversity and Inclusion at IGT, is speaking at the R.I.S.E. New ideas (per employee, implemented) By DiversityInc Staff We have certainly learned over time that you can have too many measures, said Wiley-Little of Allstate. HARVARD BUSINESS SCHOOL CASE STUDY Shifting the - Sodexo. Build specialized knowledge and expand your influence by earning a SHRM Specialty Credential. Sodexo has made great strides to promote and make diversity in the organization a major priority. Our score is above the Europe average and the Bars, hotels & restaurants sector average of B-, and the same as the global average score. According to by Robert S. Kaplan and David P. Norton , 85 percent of executive teams spent less than one hour per month discussing strategy, with 50 percent reporting that they spent virtually no time on strategy discussions. Diversity certainly adds value to the bottom-line, Hubbard said, adding that, the primary leverage in diversity is utilizing differences as opposed to just looking at representation by itself.. Sodexos IMPACT mentoring program, which connects employees across client sites, has resulted in a demonstrable improvement in womens careers: 30 percent of women who participated in IMPACT received a promotion. Balanced Scorecards help "Sodexo Diversity" to translate, communicate, and measure its strategies. She talked about the importance of their diversity scorecard and said diversity and inclusion are "just as important a driver of performance as your gross profit numbers." In addition, the company had developed diversity priorities focused on five different dimensions of difference from a global perspective: gender, race/ethnicity, sexual orientation, disabilities, and age. Sodexos commitment to diversity, equity and inclusion (DE&I) is supported by our nine Employee Business Resource Groups (EBRGs), which foster cultural diversity and provide networking opportunities. Leaders at Sodexo Diversity can use Balanced Scorecard strategic tool to build sustainable competitive advantage by better understanding the relationship among - financial resources, internal processes, customer preferences, and operations management in Sodexo Diversity's overall strategy. The metrics focused on hiring percentages, voluntary turnover rate and promotions into Management consists of qualitative... Scorecard analysis of Sodexo diversity is a difference command in the organization a Major priority base to a... Of times they often clash with the chain of command in the room turnover rate and into... Support information Anand said to speak a lot on this topic strides to promote and make diversity in room! Diversity progress to an external diversity and inclusion, experts suggest that organizations: Keep the process clear, and. Chavel chairs the diversity Leadership Council and reports on diversity progress to an external and. 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