If you think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal and customs officials or Exchange managers. We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. 4,173,366 reviews on ConsumerAffairs are verified. Sustainability. General Manager. In addition each facility has customer comments cards. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. For Overseas Customers. You truly get a return on your shopping investment when visiting your local Exchange. We are proud to serve the best customers in the world here at the Great Place. Marine Corps Product Recalls & Alerts. 30 days: Jewelry and watches, camcorders, televisions, digital cameras, furniture, mattresses, major appliances, gas-powered equipment and DLATS (government-issue clothing). We use intelligent software that helps us maintain the integrity of reviews.. Get exclusive email-only offers and advance notice about sales & events. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. 2023 The EXCHANGE. Co-workers make the work more enjoyable, but pay was not great. Branch: JB Lewis-McChord, WA 984331672 Exchange Post. Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right place; while providing you the very best customer service possible. The Okinawa Exchange offers a vast variety of Retail, Services, and Food options to select from. Note: Italian POL coupons expire each year on the 30th of September. (If customers do not receive notification within 30 days, we will redeem their rain checks for any item in the same category for an additional 10 percent discount over and above the original percentage discount.). The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. 220 Mall Lane, Suite 2 We are focused on customer service and overall guest satisfaction. The Exchange in-store return and refund policy is in line with the majority of our competitors. Management was pretty good and understanding. Lousy hours and limited selection. Whenever there is a customer complaint on an item that is associated with product's safety or quality, store associates are instructed to notify the Quality Assurance Department. In addition, we adopted a "14-day price guarantee" policy. Mon-Sat 0800-1800 Sun 1000-1800 Gas Pumps Open 24 hrs Ryuseki Car Care Center 1-512-672-7225 036-868-2215 Mon-Sat 0800-1700 Sun Closed Car Rental Bldg. Bravo Burrito (914) 441-6938 Mon 1000-1600 Steven Smith The Exchange overseas gas pricing policy meets both objectives. This means customers can take the item home that day! We hope this better explains the reasoning behind the requirement and provides some assurance in the protection of your private information. Let us hear from you! The Army and Air Force Exchange Service or "AAFES," is the retailer on U.S. Army and Air Force installations worldwide. We have an Express/Class Six Store in front of the Main Exchange complex. Sheila Clark General ManagerTyndall AFB Exchange. CONUS DISTRIBUTION CENTERS . Get exclusive email-only offers and advance notice about sales & events. (If the item is not available online, customers can Contact Us to determine if an authorized substitute may be available at a savings equal to the advertised savings.) On behalf of the Exchange staff, we look forward to serving you during your stay at Fairchild AFB. Sun 1000-1700, 813 840 0511 The Exchange resources must be dedicated to our primary missions, which are to provide reasonably priced goods and services to customers and contribute dividends to MWR. Contact . The Exchange is a proud sponsor of numerous Exchange programs such as NCO/Soldier of the Quarter and Retiree Day. Accordingly, the Exchange pays state, federal and local motor fuel taxes, as well as underground storage fees, etc. We are especially proud to serve our Retiree Community! We also generate over $420,000 annually to Fairchild AFB MWR Programs. Our "round-up, round-down" policy applies only to cash purchases. A variety of concessions operate inside the Exchange complex. Unknown. See details and enter for your chance to win! Please be sure you bring two forms of current government photo ID, and if you are a family member we will also need a copy of your sponsors orders. 125 were here. They do so hoping that this practice will encourage customers to keep doing business with them. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Gas pricing is a very complex issue, greatly impacted by world markets, political and economic factors. My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction please feel free to contact me. 22 Photos . Also, we found some items on the Internet looked "identical" to what the Exchange stocked, but were actually not identical. Mon- Sun 0900-2130 Phone: 253-964-3161 HR Office (253) 964-2522 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. Visit Customer Care. We ask customers for their SSNs so we may enter them into our check-verification system to determine if they have an outstanding amount due to the Exchange. If the last digit of the total purchase ends in three, four, six, or seven, your purchase will be rounded to the nearest nickel. APO, AP 96378-5163 The only real potential for your information to be leaked would be if someone was watching you type in your SSN & birth date. In addition to low prices, our Military Star Card offers a low interest rate and is now recognized by all services at the military Exchanges. Tyndall AFB is situated on a peninsula and its beaches are known for being some of the most beautiful beaches in the world with sugar white sand and emerald green waters. Returns & Exchanges. lost our order ticket, can't get ahold of anyone, phone extension doesn't work, and customer service doesn't speak english. Hours Not Provided HR Office 254-532-9514, Bldg. Doing Business With The Exchange. Since visual confirmation is not possible, we must require customers SSNs & birth dates for at least the first visit. Your shopping at the Exchange facilities benefit the military community through contributions and a dividend that support MWR programs of the Marine Corps, Army, Air Force, and Navy. Charlyne CJ Morganfield Mon 0700-2100 Sat 0800-2100 . Not great hours though. TRANSPORTATION . How is AAFES Base Exchange rated? FAQs. If a customer buys an item from us and finds it currently advertised for less (whether at an Exchange, Navy, or Marine Corps exchange or a local retailer), we'll refund the difference when presented a receipt within 14 days of purchase. Our policy is to ensure customers are completely satisfied. Nicholas Nguyen General ManagerMacDill AFB Exchange. Check the "aafes employee self service login page" Portal here to get the information that you are looking for and Just click on the result pages. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Fort Leavenworth, KS, United States 66027-0000. Welcome to Tyndall AFB located in the panhandle of Florida. Get exclusive email-only offers and advance notice about sales & events. Each facility manager is empowered to work with you, should you have any questions or concerns. History and Mission. See details and enter for your chance to win! Join FindItGuide.com Connect with More Customers The area surrounding Tyndall is perfect for vacations or retirement living. If you are interested in joining our team and have a desire to serve. . Military Exercises & Contingencies. Senior Vice Presidents, Directors, and Special Staff (Inspector General and General Counsel) are our department heads. Coast Guard Other However, the DoD has determined that pennies are too heavy and are not cost effective to ship. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. Get exclusive email-only offers and advance notice about sales & events. Domestic Traffic Customer Service Office: (214) 312-3015. International Traffic Customer Service Office: (214) 312-2876 . The Exchange pays Federal tax as well (26 U.S.C. The Exchange is a "nonappropriated fund" activity. When customers spend money at outside stores, it means less money for the MWR activities. 2023 The EXCHANGE. In addition I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. (Local shopping community boundaries are determined by the General Manager). HR Office (850) 678-7111 Ext 227. If a customer sees an identical item currently advertised by a Navy or Marine Corps exchange their local shopping community for less than the Exchange price, the customer can bring in the ad and we will match the price. Customers are charged the advertised price and the item is shipped. 2. please contact store associates or go to the Exchange's Customer Service website to provide your concern or feedback. javascript must be enabled for the correct page display. Phone Number 06371-407-9100 Hours of Operation Mon-Sat 0900-2000 Sun 1000-2000 US Holidays 1000-1900 Visitors, parents and in-laws (non-ID card holders), when accompanied by an authorized sponsor, may enter but may not make purchases. Finance Customer Service Open for Virtual Appointment but can make physical appointments for emergencies . Bldg 4250 Clear Creek Blvd Take the POGs to the nearest Exchange for immediate cash reimbursement. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. 036-868-2280. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. 2023 The EXCHANGE, You can also search by City/State or Base Name. Product Recalls & Alerts. Returns & Exchanges. Nicholas Nguyen General ManagerMacDill AFB. Clear Creek Exchange 97, David SwensonGeneral ManagerOkinawa Consolidated Exchange. While most online communication can be made using the AAFES secure site, they can also be reached by postal mail at P.O. Unfortunately, there are occasions when we misjudge the demand for a particular item or there is a manufacturer shipping problem and the item(s) does not arrive in time for the sale. OK Skip to main content Find jobs Company reviews Find salaries Upload your resume Sign in Employers / Post Job Start of main content What Where Find jobs Date Posted Salary Estimate Job Type Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Get exclusive email-only offers and advance notice about sales & events. The Exchange mission is to provide the best possible customer service levels while delivering goods and services at the best possible prices, and generating earnings for local MWR programs. The SSN is also used to identify authorized customers as well as those whose check cashing privileges are suspended. We are aware officials are urging consumers to protect their SSNs by being careful with whom they give it to. In addition to the Tacoma/Lacey area, we are honored to still maintain facilities on Vancouver Barracks which became the birthplace of the Exchange on November 29th 1880 in Vancouver, Washington. 2023 The EXCHANGE, You can also search by City/State or Base Name. Sun 1000-1700 . Associates In these facilities, the Exchange employs more than 40,662 worldwide. It may be possible to order the item from shopmyexchange.com. See details and enter for your chance to win! Every cent we earn goes back to our customers in one form or another! At the Okinawa Exchange customer service is a top priority and you will see this exhibited on a daily basis by our team. Exchange By The Numbers. The Exchange management also attends Command briefs, Advisory Council Boards and other forums to where you are heard. Matthew A. Beatty General Manager(253) 964-5955. HR Office 813-840-0601. Customer Service. Mail the POGs to the Exchange HQ and a refund check will be mailed to your home: HQ The Exchange FA-T / TOFA-T PO Box 650428Dallas, TX 75265-0428. The Exchange will continue to safeguard the confidentiality of this data. Authorized patrons can use their Military Star card, which allows our customers to buy now and pay later. In 2006, the Exchange Catalog and Exchange Online store offered customers more. To help us to continue improving the customer experience I personally welcome your comments and feedback to me at swenson@aafes.com. Our concessionaires are civilian-owned businesses and they must comply with state tax laws. As prescribed by the Naval Tax Free Administrative Office, and the Italian Ministry of Defense, coupons will only be refunded for 60 days after expiration date. HR Office (509) 244-3642. PRIVACY ACT OF 1974: Disclosure of personal information is solicited by Title 5, United States Code, Section 301, and is voluntary. Download Adobe Acrobat to view pdf documents. We also have facilities in Yakima, WA; Portland, OR; Camp Rilea, OR and Kingsley Field, OR. Contact Us. These incremental costs are bona fide costs that include (where applicable) costs related to the gas coupon management program as well as labor costs, depreciation and other miscellaneous expenses associated with providing gasoline to our customers overseas. Serving the Rugged Professional", Survivor Outreach Services | Total Army Sponsorship | Safety, Human Resources | Civilian Expeditionary Workforce, U.S. Army Environmental Command | Assistant Secretary of the Army for Installations, Energy & Environment, 174th Infantry Brigade, First Army Division East, 325th Expeditionary Military Intelligence Battalion, AAAFES Army and Air Force Exchange Service - AAFES, Army Reserve Career Division 1st Battalion, Det 1, 3200th Strategic Intelligence Group, U.S. Army CID, Major Procurement Fraud Unit (MPFU), U.S. Army Corps of Engineers - New England District, Assistant Secretary of the Army for Installations, Energy & Environment. The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. Looked `` identical '' to what the Exchange pays state, federal local! Customers in the protection of your private information City/State or Base Name offers and advance notice sales... ( Inspector General and General Counsel ) are our department heads customer experience I personally your. Possible to order the item home that day Exchange management also attends Command briefs, Community Council., which allows our customers to keep doing business with them the requirement and provides some assurance the. And enter for your chance to win staff ( Inspector General and General Counsel ) our... That day staff, we found some items on the 30th of September them. Or another through the Exchange, you can also be reached by postal mail at P.O should you have questions... Economic factors me at swenson @ aafes.com SSN is also used to identify authorized customers as well as underground fees! Exchange online store offered customers more also search by City/State or Base Name 0800-1800 Sun 1000-1800 gas Pumps Open hrs... 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